Ambika Dharamraj (played by Neena Kulkarni) is the 50 year old Head of Umeed Bhavan. She has a strict demeanor with a strong sense of what she believes in as right and wrong and hence she is very fair and objective in all her decisions . At the same time she is extremely loving and caring towards all the women of Umeed Bhavan. 

Sujata (played by Rupali Ganguly) is the 25 year old vivacious daughter of Ambika Dharamraj. She is a typical youngster who is happy with life in general and also has quite a stubborn streak in her. She is loved by one and all at Umeed Bhavan

Bakuben & Shakuben (played by Suhas Joshi & Sulbha Deshpande) are the grandmothers of  of Umeed Bhavan .They are  in charge of making and rolling papads. They are best of friends, love watching movies, dressing up and behave more like young school girls, constantly giggling and sharing secrets.  They  are the quintessential  old women who  have great zest for  food ,make-up ,clothes  and life in general.

Farzana (played by Trishna Vivek) is Kanchan’s assistant. She idolizes TV stars and loves dressing up like them and speaks horrible Urdu. She is more concerned about her looks than her cooking. Farzana is often reprimanded by Kanchan for being lazy and inefficient but it hardly ever affects her .She loves living in her strange world of fantasy.

Maggie (played by Meher Acharia-Dar) is the 35 year old Catholic  who is in-charge of the Jams and Marmalade Division at Umeed Bhavan. She speaks atrocious Hindi and loves narrating stories that are constantly out of context .She is the  constant source of amusement  and support  for  all at Umeed Bhavan.

Sundari (played by Aatisha Naik) is the 35 years old former Lavani dancer with a great sense of humor and a carefree attitude. She lives life on her own terms and doesn’t take anything too seriously. She also constantly teases both Paroma and Kanchan and makes jokes about them with all.